Order processing

• Orders typically process within 1–2 business days (excluding weekends and holidays).
• During peak periods, processing may take a bit longer.

Shipping rates & delivery estimates

• Shipping options and rates are calculated at checkout.
• Delivery time depends on your selected method and destination.

Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link.

Address accuracy

Please double-check your shipping address at checkout. We can’t guarantee changes after an order is submitted.

Lost, delayed, or stolen packages

• If tracking shows delivered but you can’t locate your package, check with neighbors/building management first.
• If you still can’t find it, email us and we’ll help you troubleshoot with the carrier.